Years of experience: 21

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Tapley's Career Path
ProprietorJan. 2025 -
Present
Competency ConsultingProprietor
Senior Technical WriterApr. 2021 -
Dec. 2023
TomTomSenior Technical Writer
Lebanon, New Hampshire, United StatesCollaborated with cross-functional teams, including software engineers, product managers, and subject matter experts to gather information and analyze documentation and training needs. Wrote easy-to-understand, customer-facing documentation, including help articles, in-app tooltips, and user manual content. Key Responsibilities: ⏵ Developed a strategy for effective tool documentation to promo...
Technical WriterApr. 2019 -
Mar. 2021
TomTomTechnical Writer
Lebanon, NHDeveloped and maintained internal process documentation, tool guides, and style guides. Developed, coordinated, and delivered engaging and effective training programs, both live and in e-learning format, for globally distributed colleagues and customers. Key Responsibilities: ⏵ Wrote, edited, and produced e-learning packages, including graphics, video, and voiceover. ⏵ Hosted live training on...

Tapley's Posts

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    How I can help you

    Optimize your training with a tailored list of materials. Identify weak spots through a short assessment. I'll review current materials and survey staff for valuable input on areas of improvement.

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    People I am looking for

    Ideal Clients: spas and wellness focused businesses trying to give their customers a high-end experience

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    Experience & Cases

    Achievements: - Developed onboarding program saving $100K annually - Consistently positive feedback from trainees in all sectors

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    How to contact

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