Years of experience: 20
Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCase Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Will's Career Path
Sep. 2024 -Present
P&P LLCSmall Business Owner
Corpus Christi, TXShort-Term Rental Start Up – Owner/Operations Manager Corpus Christi, TX | 2024 – Present • Founded & manage a successful short-term rental business, from property setup to guests experience. • Handle reservations, pricing, vendor management, budgeting, and marketing. • Implemented safety, cleaning, and service protocols that boosted ratings and repeat bookings, sustaining a 70%+ booking aver...
Sep. 2023 -Present
The Fallen OutdoorsTeam Lead for the state of Texas
Aransas Pass, TX• Directed statewide outdoor recreation programs for veterans, enhancing mental health and clarity. • Redesigned recruitment strategies, doubling the talent pool & reducing hiring time from 30 to 10 days. • Streamlined operational workflows, achieving a 50% improvement in process efficiency. • Train and supervise over 30 Staff to deliver safe and impactful programs across the State. • Forged ...
Dec. 2018 -Sep. 2025
US NavyRecruiting Director / Senior Talent Acquisition Manager
Corpus Christi, Texas, United States• Led and developed a team of recruiters, providing training, mentorship, and performance feedback resulting in hiring goals being exceeded by 25% across six recruiting stations. • Designed and executed talent acquisition strategies, improving candidate quality by 40% and reducing retention by 60% across the Division. • Coached staff on sourcing strategies, candidate engagement, and complianc...