Years of experience: 15

MVPKanbanEngineerScrumE-commerceSQL

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Joseph's Career Path
Application AnalystJul. 2024 -
Present
Norwegian Cruise LineApplication Analyst
United States, Miami- Working on ship new builds with technology integration teams. Working across software and hardware platforms to deliver all necessary technology ship wide for ship launches and dry dock operations - Spearhead deployment of guest-facing applications across a fleet of 28 ships, achieving 98% user acceptance testing success rate and reducing onboarding time by 25%. - Adapt to global operationa...
Technical Project ManagerOct. 2021 -
Jul. 2024
Princess CruisesTechnical Project Manager
United States, Fort LauderdaleLed shipboard technical support for a digital ecosystem serving 1.8M passengers annually, resolving 95% of issues within SLA timelines. - Streamlined communication between on-shore and ship-based teams, increasing operational efficiency by 30% and boosting customer satisfaction scores by 15%. - Managed $5M+ budgets for digital initiatives, delivering all projects under budget and ahead of sch...
Project ManagerJun. 2020 -
Oct. 2021
PerficientProject Manager
United States, LafayetteDirected digital product lifecycles for clients like Ford and Home Depot, launching 10+ products with 100% client satisfaction. - Reduced project delivery times by 20% through optimized Scrum processes and stakeholder engagement. - Served as primary liaison for C-level stakeholders, driving strategic alignment and repeat business.

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