Years of experience: 14

Data EntryCustomer ServiceEducation🐦 DesignHRSales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ricky's Career Path
SCALED ONBOARDING OPERATIONS PROGRAM MANAGEROct. 2022 -
Nov. 2023
OtterSCALED ONBOARDING OPERATIONS PROGRAM MANAGER
Los Angeles Metropolitan Area- Oversee large-scale onboarding operations, formulate scalable strategies, and supervise cross-functional teams, resulting in 80% increase in process optimization across multiple departments. - Integrate cutting-edge industry methodologies to refine onboarding process, driving efficiency and achieving 95% success rate in new hire readiness and onboarding acceleration. - Direct day-to-day ope...
SCALED ONBOARDING TEAM LEADNov. 2021 -
Oct. 2022
OtterSCALED ONBOARDING TEAM LEAD
Los Angeles Metropolitan Area- Steered a high-performing onboarding team of 18, implemented standardized processes, and developed robust training materials, leading to 90% improvement in client integration efficiency and 95% increase in team productivity. - Spearheaded collaboration with internal stakeholders to tailor onboarding programs, incorporating regular assessments to ensure alignment with role-specific requireme...
Onboarding Operations CoordinatorJul. 2020 -
Nov. 2021
OtterOnboarding Operations Coordinator
Los Angeles, California, United States- Managed end-to-end onboarding operations for over 36 new hires, including documentation and schedule management, achieving 100% satisfaction rate for new hire experiences. - Served as primary liaison for new hires, coordinating with multiple teams, ensuring timely completion of pre-employment tasks, while also supporting development and delivery of onboarding training sessions. - Introduced...