Years of experience: 17

Language SpecialistTranslatorProofreaderContent WriterCopywritingService Quality Manager

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Exceptionally trusted; proven professional excellence.

80%
Carla's Career Path
Learning and Development ManagerNov. 2018 -
May. 2025
DeloitteLearning and Development Manager
New York, New York, United StatesA global professional services firm with over 172,000 employees and $33B+ in annual revenue, specializing in strategy, operations, technology, and human capital consulting. Key Contributions: - Delivered a 100% win rate on multimillion-dollar proposals, including a $2B contract, by integrating AI-powered instructional design, agile development, and cost-efficient staffing models. - Designed a...
Educational Technology SpecialistDec. 2016 -
Nov. 2018
U.S. Department of StateEducational Technology Specialist
Washington D.C. Metro AreaThe federal agency responsible for U.S. foreign affairs and diplomacy, supporting over 270 embassies and consulates globally. Key Contributions: - Overhauled the internal LMS to reduce course setup from 2 months to 2 days, dramatically improving agility. - Increased platform adoption by 30% by creating engaging instructional videos and streamlining user experience. - Led backlog and user stor...
Adult ESOL & Literacy Adjunct FacultySep. 2014 -
Dec. 2016
Montgomery CollegeAdult ESOL & Literacy Adjunct Faculty
Washington D.C. Metro AreaA public college system serving 50,000+ students across Maryland, offering both credit and non-credit courses. Key Contributions: - Taught English to adult multilingual learners (25–35 per class) using learner-centered strategies and data-informed instruction. - Created assessments and interactive content aligned with adult education best practices and inclusive learning design.

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