Years of experience: 15

Document ProcessorData EntryComplaint Resolution SpecialistCustomer Care SpecialistCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Milena's Career Path
Airline Master Data SpecialistJul. 2021 -
Present
gategroupAirline Master Data Specialist
Belgrade, Serbia
Load Control AgentFeb. 2020 -
Jul. 2021
Global Load ControlLoad Control Agent
Belgrade, Centralna Srbija, SerbiaPlanning the loading of the aircraft. Determining the centre of gravity of a plane upon departure within safe limits. Processing of flights. Determination of fuel, cargo and passengers weights. Drawing up of loading instructions to ground crew. Release of the final documentation before departure. Communication with the airport personnel.
Customer Services AgentJun. 2014 -
Sep. 2019
Etihad AirwaysCustomer Services Agent
Abu Dhabi, United Arab EmiratesReceive and address feedback / complaints to ensure they are timely and properly managed Identify, collect and report potential safety and service issues to ensure they are timely and accurately addressed Propose improvements to management to provide increasing levels of satisfaction among customers Provide a wide range of premium services to ensure compliance with safety standards and increa...

Milena's Posts

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    How I can help you

    Analyze customer needs and execute tasks efficiently. Provide reports and manage data quality regularly. Monitor, validate, and update data continuously. Resolve daily operational issues. Maintain customer data in systems like SAP. Support team knowledge sharing.

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    People I am looking for

    Ideal clients include: • Gate group • Global load control • Etihad airways

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    Experience & Cases

    Achievements include: • Managed airline company data • Served small businesses, startups, and entrepreneurs

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    How to contact

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