Years of experience: 19

United StatesMedical Coding SpecialistMedicalCustomer Retention SpecialistCustomer Care SpecialistLive Chat

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Ieena's Career Path
Independent Business OwnerMar. 2022 -
Present
AriseIndependent Business Owner
United States, LansingDeliver too-notch customer service, boosting retention by 30% with tailored strategies. Identify operational improvements, crafting solutions for enhanced business performance. Support clients in purchasing, ensuring seamless and informed buying experience. Cultivated strong client relationships, enhancing trust and satisfaction leading to a loyal customer base .
Travel AgentApr. 2021 -
May. 2022
Ena's TravelsTravel Agent
United States, LansingConsulted clients to tailor travel plans, enhancing satisfaction and loyalty. Coordinated bookings efficiently, ensuring great travel experiences. Presented diverse travel packages, boosting sales and customer engagement. Evaluated market trends and client feedback to tailor travel packages, leading to noticeable gains in customer engagement and purchase rates.
Blue Cross Medicare Advantage RepAug. 2017 -
Apr. 2021
TMG/SykesBlue Cross Medicare Advantage Rep
United States, LansingResolved complex inquiries, enhancing satisfaction and improving customer retention. Navigated systems to streamline information access, boosting response efficiency. Collaborated with team to meet collective goals, fostering a supportive environment. Resolved complex customer inquiries.

Ieena's Posts

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    How I can help you

    I efficiently code and process medical claims, ensuring they are accurately submitted to insurance companies. My expertise reduces claim denials, optimizing the billing cycle and improving financial outcomes.

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    People I am looking for

    Seeking collaborations with doctors' offices or clinics needing an office manager or assistant. Ideal for practices aiming to streamline operations and enhance billing accuracy.

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    Experience & Cases

    Achieved 96% claims processing accuracy. Strong rapport with insurance companies aids in refilling and paying denied claims. Past clients include Dr. Larry Strong and Dr. Adb Noghnogh.

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    How to contact

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