Years of experience: 20

Customer ServiceCall CenterExecutive CoachHead of GrowthAccount ManagerConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ebony's Career Path
Founder & CreatorSep. 2025 -
Present
The Patient Experience StrategistFounder & Creator
Building the future of healthcare, one patient at a time. As the Founder and creator of The Patient Experience Strategist, I provide executives and leaders with the insights they need to transform patient experience from a "nice-to-have" into a core business driver. We're focused on the intersection of CX, AI, health equity, and ROI.
Vice President, GTM Healthcare Sales LeaderApr. 2024 -
Sep. 2025
TTECVice President, GTM Healthcare Sales Leader
As a seasoned VP Healthcare Sales Executive, I drive revenue growth through strategic market research and analysis, identifying key industry trends and growth opportunities. My expertise lies in defining ideal client profiles that align with long-term partnerships, ensuring our solutions deliver maximum benefits. By crafting innovative outreach strategies tailored to specific buyer roles, I e...
MemberAug. 2023 -
Aug. 2024
ChiefMember

Ebony's Posts

  • 0

    How I can help you

    Map caller journeys, pinpoint pain points, boost revenue. Evaluate BPO and tech partners for ROI. 20+ years in contact center operations, client success, marketing, and business development.

  • 0

    People I am looking for

    Seeking Clients: - Healthcare Payers - Hospital Systems - Startups - BPOs

  • 0

    Experience & Cases

    Achievements: - Enhanced contact center systems for top CMS rating - Launched social impact programs, boosting engagement - Surpassed revenue targets Clients: - Kaiser Permanente - United Healthcare - Teledoc - Florida Hospital - American Red Cross

  • 0

    How to contact

No responses yet
0