Estados UnidosComprehensive management of U.S. operations for Karin Herzog (Swiss luxury cosmetics). Oversight of commercial, marketing, customer service, finance, logistics, and operations departments. Coordination of international supply chain and negotiations with logistics providers and customs brokers. Development of strategies for retail, online, and professional channel expansion, including website ...
MéxicoResponsible for training and sales/customer service support. Onboarding and education of new team members on products, protocols, and internal systems. Opening of new points of sale and direct customer engagement across in-person and digital channels. Development of training manuals and materials. Post-training follow-up and interdepartmental coordination for continuous service improvement.