Years of experience: 10

Project CoordinatorAdministrative AssistantChief Customer Officer (CCO)CRM managerSales & BizDevExecutive Assistant

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Meegna's Career Path
Customer Success and Project CoordinatorJan. 2024 -
Present
Unique PawsCustomer Success and Project Coordinator
Nairobi, Kenya• Serve as the primary point of contact for clients, supporting onboarding and post-service engagement. • Implemented Asana and Google Workspace to improve client tracking and response times, increasing efficiency by 25%. • Prepared customer feedback dashboards that improved leadership decision-making accuracy by 20%. • Contributed to a 15% rise in repeat business through proactive engagement...
Customer Success & Warehouse ManagerNov. 2020 -
Dec. 2023
CTM Kenya LTDCustomer Success & Warehouse Manager
Nairobi, Kenya• Directed customer success and order fulfillment for 1,000+ monthly client deliveries. • Resolved 95% of customer escalations within 24 hours, raising satisfaction scores by 20%. • Introduced digital tracking systems to monitor engagement and improve reporting accuracy by 30%. • Managed and coached a 15-member team, developing SOPs that reduced delays by 25%. • Built long-term client relatio...
Customer Service and Dispatch SupervisorNov. 2019 -
Oct. 2020
CTM KENYA LtdCustomer Service and Dispatch Supervisor
Nairobi, Kenya• Coordinated daily dispatch operations for 500+ client deliveries, achieving 95% on-time completion. • Maintained 100% accuracy in service documentation and client reporting. • Oversaw and trained a team of 10 staff, improving service reliability by 20%. • Ensured smooth communication between logistics teams, drivers, and customers.

Meegna's Posts

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    How I can help you

    • Efficiently manage scheduling, administration, and project coordination. • Handle calendar and email management with precision. • Guide onboarding and deliver excellent customer service. • Ensure seamless operations and client satisfaction.

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    People I am looking for

    • Ideal for startups and SMEs in e-commerce, design, consulting. • Expertise in virtual assistance, email/calendar management, project coordination. • Enhance team coordination and streamline operations.

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    Experience & Cases

    • Managed high volumes of inquiries, improved satisfaction. • Coordinated projects, scheduled tasks, onboarded teams. • Streamlined administrative processes, enhanced efficiency. • Open to diverse industries and client needs.

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    How to contact

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