Years of experience: 25

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Vicky's Career Path
General Manager at IHG® Hotels & Resorts | Luxury & LifestyleApr. 2024 -
Present
Hotel Indigo SilverthorneGeneral Manager at IHG® Hotels & Resorts | Luxury & Lifestyle
Silverthorne, Colorado, United StatesLeading the vibrant Hotel Indigo Silverthorne has been an incredible journey of blending innovation, guest-centric service, and authentic mountain hospitality. Under my leadership, the hotel proudly ranks among the Top 10 Hotel Indigos in the USA for 2024 and the Top 10 Hotel Indigos for the Americas & Caribbean, reflecting our unwavering commitment to excellence. Quality & Guest Satisfaction...
Executive Independent Hospitality Task Force ExpertAug. 2023 -
Mar. 2024
Independent ConsultantExecutive Independent Hospitality Task Force Expert
United StatesProject: BEST WESTERN PLUS ALL SUITES, Santa Cruz-CA GENERAL MANAGER Project: MARRIOTT SPRINGFIELD DOWNTOWN, SPRINGFIELD-MA FB & BANQUET DIRECTOR •Task Force for a full service property with 266 rooms, (20.000SQFT) convention Space, 2 F&B Outlets & a Concierge Level Space. •As a dedicated Hospitality Task Force Manager at The Marriott Springfield Downtown, I assumed multifaceted responsibilit...
Director of Hotel Operations AGMJan. 2023 -
Aug. 2023
Renaissance HotelsDirector of Hotel Operations AGM
Denver, Colorado, United StatesResponsible for assisting the General Manager in managing a daily operations of a full service property with 400 rooms, 22 Event Rooms (42,522SQ FT) Convention Space, 3 F&B outlets & a Concierge level space. • Assisting the General Manager in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. • Lead, direct and manage daily hotel operations includi...

Vicky's Posts

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    How I can help you

    • Develop comprehensive pre-opening strategies • Enhance performance for struggling properties • Oversee multi-property operations • Optimize forecasting & budgeting • Train leadership and streamline SOPs • Transform guest experiences

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    People I am looking for

    • Business leaders in hospitality assets • Need fractional GM/RDO support • Expertise in openings, transitions, turnarounds • Luxury/boutique guest experience transformation • Strategic operations and revenue optimization

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    Experience & Cases

    • Transformed Courtyard Resort Aruba; achieved global awards • Managed 12 hotel transitions; maintained profitability • Elevated Hotel Indigo Silverthorne; achieved high QA and guest satisfaction • Worked with Hilton, Marriott, Ritz-Carlton, St. Regis

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    How to contact

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