Years of experience: 15
Solution IntegratorProject ManagerProduct ManagerEngineerEngagement ManagerBusiness Analyst
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Allen's Career Path
Aug. 2022 -Aug. 2025
Wells FargoLead Technology Business Systems Consultant
I drove the IT Service Management strategy to enhance customer and team member experience, streamline operational foundation, and promote automation across technology platforms and partnerships. I provided technical product analysis to align IT Service Management with problem, incident, and change management capabilities, ensuring coordination across domain areas for enterprise-wide, end-to-e...
Sep. 2017 -Aug. 2022
Wells FargoSenior Technology Business Systems Consultant
In my previous role, I led the transition of Wells Fargo's ITSM platform from Remedy to ServiceNow, overseeing the deployment of the initial ServiceNow upgrade and establishing processes for future upgrades. I developed the Clone processes for the ServiceNow Platform team to replicate ServiceNow environments and assist Product teams in managing their restore work efforts. As a Release Manager...
Sep. 2015 -Mar. 2017
Wells FargoWells Fargo - Information Technology Project Manager
In this position, I collaborated closely with Wells Fargo leadership and management to support the Enterprise Information Technology Framework and Target Operating Model, ensuring compliance with business, security, and regulatory requirements. I led a project to align configuration management and IT asset management with the Service Asset & Configuration Management program. I also enabled re...