Years of experience: 23

📝 Influencer or BloggerTyping SpecialistTutorBusiness OwnerData EntryInvestor & VC

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jacob's Career Path
Customer Success ManagerOct. 2021 -
Jun. 2025
CiscoCustomer Success Manager
Ciudad de México, MéxicoWork with mid- and high-tier clients based in North America. ▪ Improved net retention with North American clients during economic turbulence. ▪ Developed tailored success plans based on client needs, goals, and value perceived in Slido’s platform. ▪ Implemented plans through scheduled meetings, addressing project and organizational complexity. ▪ Built trust with clients through human-centered...
Technical Consulting EngineerMay. 2021 -
Oct. 2021
CiscoTechnical Consulting Engineer
Mexico City, MexicoContinued with the Slido Customer Care role, now powered by Cisco. ▪ Facilitated a complex use case by coordinating internal advice, maintaining client communication, and organizing training calls, leading to successful event completion and a positive client review. ▪ Resolved a login issue by coordinating with internal teams and the client, obtaining additional information and screenshots, l...
Customer CareMar. 2020 -
May. 2021
SlidoCustomer Care
▪ Resolved real-time technical issues for Slido customers via live chat, email, and phone. ▪ Alerted relevant teams through internal communications when issues or requests arose. ▪ Followed up with customers as needed.

Jacob's Posts

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    Cómo puedo ayudarte

    I specialize in increasing contract value, reducing churn, and improving customer reputation. With experience at all levels of CS in startups and multinational corporations, I can help you design and implement a successful CS strategy for long-term success.

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    Personas que estoy buscando

    - SaaS - Online retail - Startups looking to build positive customer reviews

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    Experiencia y Casos

    - Achieved 400% growth with a stagnant SaaS client - Facilitated 800% growth for a client through tailored support - Reinforced our tool as essential for a previously disengaged client - Previous experience with Cisco Systems, a small SaaS startup, and online retail

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    How to contact

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