Years of experience: 21
ITBusiness AnalystCustomer ServiceConsultingClient Relations SpecialistChat Support
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Exceptionally trusted; proven professional excellence.
Amy's Career Path
Dec. 2013 -Present
CAA Club Group of companiesSenior Business System Analyst
● Acts as the liaison between the client business units and IT and leads the Business Requirements Gathering process to elicit the true needs of the client ● Documents Business analysis artifacts such as BRD, Use Cases etc. and establish acceptance test criteria with client. ● Completes process mapping to identify AS IS information, procedure, and decision flows and develop TO BE state proces...
Jun. 2011 -Nov. 2013
The Dominion of Canada General Insurance CompanySenior Business Systems Analyst
Toronto• primary responsibilities have been as one of the Lead Business Analysts on the Foundation for Information Integration Reporting Project over 3 separate releases: Policy and Reporting, Claims Reporting, and Billing Reporting • all three reporting projects involved documentation of requirements and solution for production, operational, and management reports, as well as the database requireme...
Oct. 2006 -Jun. 2011
AllstateBusiness Analyst
• act as a liaison between the Non-technical Project Stakeholders and the Technical Solutions Team • accountable for providing the necessary services, subject matter expertise and analysis work required to identify the customer’s business needs in relation to the application development services and technology solutions offered by IT • accountable as the primary point of communication with cu...