Years of experience: 20

CopywritingCall CenterProofreaderCustomer ServiceCustomer Success ManagerClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Samantha's Career Path
Pet First Aid & CPR Education / TrainingAug. 2024 -
Present
Smart Paw Solutions LLCPet First Aid & CPR Education / Training
Texas, United StatesAs someone who is passionate about pet owner education, my goal is to help empower pet owners with essential first aid and CPR training for dogs and cats. We take a user friendly approach, designed to help everyone from the most seasoned pet owner, to first time pet owner, in feeling confident and capable in caring for their pet's health and well-being. We focus on hands on learning, and make...
Hospital ManagerOct. 2016 -
Present
Pet Medical CenterHospital Manager
Harker Heights, Texas• Direct operations of a multi-million-dollar AAHA-accredited small animal hospital, driving over 30% revenue growth in 2024 (YTD) and exceeding EBITDA targets. • Lead recruitment, onboarding, and development of 5 additional DVMs and 20+ support staff, fostering a collaborative, growth-focused culture. • Design and implement SOPs, training programs, and CE initiatives to support staff perform...
General ManagerJan. 2014 -
Feb. 2017
Anytime FitnessGeneral Manager
Copperas Cove, TX• Directed day-to-day operations of a 24/7 co-ed fitness facility, overseeing staff, financial performance, member experience, and equipment valued at over $250,000. • Spearheaded marketing and launch strategy for multiple new locations in partnership with ownership, achieving rapid growth and brand visibility. • Drove sales of 950+ new memberships in the first 12 months, consistently averagi...

Samantha's Posts

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    How I can help you

    Efficiently manage client interactions via email and chat. Identify issues promptly and resolve them with a positive, solution-focused approach, ensuring satisfaction and first pass resolution.

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    People I am looking for

    Ideal Clients: • Small animal veterinary practices • Businesses valuing customer-centric service

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    Experience & Cases

    Achievements: • Handled queries from simple to complex medical topics • Served small animal GP clinics • Supported various customer-focused organizations

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    How to contact

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