Years of experience: 4

Sales ManagerBusiness Development ManagerPartnerships ManagerITSales & BizDevCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kate's Career Path
Customer Success ManagerJan. 2024 -
Dec. 2024
EverclearCustomer Success Manager
United States, Salt Lake City– Built customer success and onboarding from scratch for a $1B+ monthly-volume bridge, achieving a 10× reduction in support tickets for $10K+ transfers, the platform’s major user cohort. – Led Product Discovery and UI delivery during the company’s pivot, including the design of the tokenomics interface that attracted $100K+ in staking during the MVP stage.
Head of Customer SuccessJan. 2023 -
Jun. 2023
DISPLHead of Customer Success
– Built scalable onboarding and POC processes and created customer-specific value cases that empowered the sales team. – Drove B2B onboarding for enterprise clients (Kotsovolos, Yamaha, Kiko, Waikiki), contributing 60% of company revenue.
Product ManagerAug. 2020 -
Dec. 2022
DISPLProduct Manager
– Built the Targeting Audience engine for offline analytics, driving $300K+ in new ARR in the first year. – Created and launched the Displ Kit — a unified hardware/software onboarding all-in-one solution that shortened the sales cycle from 3 months to 3 weeks.