Years of experience: 21

Sales ManagerCall CenterBusiness Development ManagerHead of GrowthSales & BizDevCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Bernardo's Career Path
Ecommerce Operations, Payment Methods and Customer Service Manager LATAMAug. 2020 -
Present
Under ArmourEcommerce Operations, Payment Methods and Customer Service Manager LATAM
Panamá, Panama-Led the implementation of back-office operational processes for e-commerce, optimizing payments, order tracking, and deliveries. -Managed returns and refunds, ensuring accuracy and efficiency in the post-sale experience. -Defined anti-fraud rules and improved order acceptance rates across multiple payment methods. -Coordinated relationships with key vendors in operations, payments, and fraud...
Ecommerce Operations and Payment Methods Manager Emerging MarketsAug. 2015 -
Jul. 2020
Under ArmourEcommerce Operations and Payment Methods Manager Emerging Markets
Panamá-Developed operational processes for e-commerce in emerging markets, including order monitoring, payments, and deliveries. -Implemented return and refund controls, and anti-fraud strategies to improve conversion. -Managed relationships with regional vendors and collaborated with key areas such as IT, finance, and supply chain. -Delivered performance reports and capacity estimates to ensure de...
Logistics Manager (www.linio.com.ve)Jul. 2012 -
Jul. 2015
LinioLogistics Manager (www.linio.com.ve)
Venezuela-Design Ecommerce logistics operation from scratch: own and operated warehouse and market place models. -Definition, monitoring and management of key performance indicators. -Responsible for customer satisfaction ensuring the quality, availability, lead times and returns. -Owner of operations budget and P&L. -Responsible for the performance, training and development of a team of 15 people.

Bernardo's Posts

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    How I can help you

    Streamline e-commerce purchases and minimize friction. Review and optimize product search and checkout to eliminate unnecessary steps.

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    People I am looking for

    - Under Armour - Brands focused on optimizing e-commerce - Companies aiming to enhance customer experience

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    Experience & Cases

    - Implemented anti-fraud systems to reduce false positives - Adjusted address validators for efficient deliveries - Collaborated with e-commerce team leaders

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    How to contact

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