Years of experience: 29

Call CenterITBusiness OwnerC-level ExecutiveData EntryCustomer Service

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Douglas's Career Path
Senior Information Technology Program ManagerJan. 2022 -
Apr. 2025
Ballard Spahr LLPSenior Information Technology Program Manager
Baltimore, Maryland, United States• Improved feature delivery predictability by 40% and reduced QA cycle by 25% in transferring bi-annual Collection Campaign Tool from Waterfall to Scrum. • Delivered firm-wide ERP reimplementation 50% under budget and only one month late despite unforeseen merger. • Reduced manual ERP QA effort by 70% and enabled UI-version compliance by introducing an automated 3E testing tool. • Enhanced us...
Assistant Director - ERPJul. 2013 -
Jan. 2018
Crowell & Moring LLPAssistant Director - ERP
Washington D.C. Metro Area• Managed a $1M budget and a 4-person cross-functional support team to oversee Elite ERP and related modules. • Drove $11M revenue growth in 9 months by launching a mobile-enabled time entry solution with advanced capture capabilities. • Optimized billing system functions to raise accuracy and timeliness from 89% to 95%, driving 1.72M in additional revenue within 6 months.
President- Chief ConsultantJan. 2010 -
Jan. 2022
Basal Enterprises, Inc.President- Chief Consultant
Washington DC-Baltimore Area• Led all operations for a professional services start-up, scaling revenue to $7.5M annually with a team of 15 and $2.8M budget, securing 43 key clients and elevating market presence. • Achieved 97% client satisfaction and retention by delivering timely, high-quality service tailored to individual needs. • Reduced clients invoice adjustment by 20% on average through leveraging underutilized a...

Douglas's Posts

  • 717

    About Project

    **MUST BE US/CANADIAN CITIZEN** Join a dynamic financial advisory firm dedicated to empowering clients to reach their financial goals. As a Financial Advisor Trainee, you'll be part of a team that values integrity and innovation, providing a foundation for a successful career.

  • 717

    Request to Expert

    In this role, you'll educate clients on financial strategies, collaborate with a team, and independently achieve results. You'll build client relationships, develop personalized financial plans, and ensure compliance with financial regulations, gaining hands-on experience in wealth management.

  • 717

    Expert background

    Required Skills: - Strong drive and motivation - Excellent interpersonal skills - Willingness to learn and adapt - Ability to communicate effectively - Interest in financial services - Experience in customer service, sales, or finance is a plus

  • 717

    Compensation & Benefits:

    - Commission-based earnings - Part-time: $2000-$4500+/month - Full-time: $5000-$10,000+/month - Advancement opportunities - Equity and bonuses - Stock options - Paid travel opportunities

  • 717

    How to contact

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