Years of experience: 15
United StatesStartup FounderMarketingITC-level ExecutiveSales & BizDev
Trusted by top professionals
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Exceptionally trusted; proven professional excellence.
Valerie's Career Path
Nov. 2023 -Present
Authorium (formerly City Innovate)Product Success Lead
Mar. 2022 -Nov. 2022
RubiconDirector, Customer Success & Support, Smart City Team
Washington DC-Baltimore AreaRUBICONSmartCity, a SaaS offering originally designed for waste and recycling fleets, can be deployed across virtually any municipal fleet to help reduce costs, improve service, and promote more sustainable operations. • Promoted to establish the SmartCity team’s technical support function after pitching the business case to leadership. Goals were to improve the customer experience through pr...
Dec. 2020 -Feb. 2022
RubiconSr. Customer Success Manager, Smart City Team
Washington DC-Baltimore Area• Manage the entire customer lifecycle for a portfolio of Northeast region accounts, including pilots, onboarding, adoption, and renewal. Serve as a trusted advisor to municipal public works leaders. 100+% ARR retention, and 70%+ pilot to contract conversion.
• Strategized and implemented CS Operations improvements, including: internal team knowledge base, customer onboarding process standard...