Years of experience: 25

Call CenterCustomer Support RepresentativeC-level ExecutiveCall Center SupervisorCall Center TrainerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
David's Career Path
Nearly RetiredFeb. 2024 -
Present
Palm SpringsNearly Retired
I am taking on limited consulting roles that are healthcare/pharma based only at this time!
Contact Center Innovation ConsultantOct. 2023 -
Feb. 2024
DivurgentContact Center Innovation Consultant
Los Angeles, California, United States• Implemented innovative strategies to migrate customer experience in-house within 6 months. • Integrated systems, staff, and built a 24-person team for customer service takeover. • Achieved successful transition resulting in improved customer satisfaction and cost savings.
Consulting Director - OperationsOct. 2023 -
Feb. 2024
DivurgentConsulting Director - Operations
Los Angeles, California, United States• Implemented innovative strategies to migrate customer experience in-house within 6 months. • Integrated systems, staff, and built a 24-person team for customer service takeover. • Achieved successful transition resulting in improved customer satisfaction and cost savings.