Years of experience: 26

ConsultingITService Quality ManagerProject ManagerCustomer ServiceCustomer Success Manager

Trust Score

Highly reliable; strong professional involvement.

70%
Steve's Career Path
Data Operations ManagerOct. 2025 -
Present
RathbonesData Operations Manager
Greater London, England, United Kingdom
Senior Manager IT Service DeliveryJan. 2020 -
May. 2025
Unum UKSenior Manager IT Service Delivery
London, England, United KingdomUnum are over 20,000 customer-focussed individuals delivering group risk and employee benefits products across all sectors. Innovative and increasingly digital in its ways of working Unum are leading the way in its sector. My role is heading up the IT Service Delivery function which ensures high availability and the best experience for both colleagues and customers.
Service Management LeadMay. 2017 -
Jan. 2020
ArqivaService Management Lead
Winchester, Hampshire, United KingdomLeading a Service Delivery team within the IT and Networks Business Unit of a telecommunication and media services organisation. Team responsibilities including service assurance for Critical National Infrastructure in the broadcasting, telecommunications and Smart Metering fields. Leadership and process ownership of core Service Management functions. Main areas of focus include Service Trans...

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