Years of experience: 16

Database CoordinatorData Entry AssociateComplaint Resolution SpecialistService Quality ManagerLive ChatChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Susan's Career Path
Operational TrainerOct. 2023 -
Aug. 2025
Stonegate GroupOperational Trainer
Field BasedStonegate completed a company restructure ready for new financial year 2023, this involved creating a new integrated approach within the training department. Duties include; • Delivery of all training pathways available to Operations – Award, Accolade, Accelerator, Aspirations, Evolution (levels 1 – 5) & Publican Inductions. These pathways cover job roles from Team Member upwards and includes...
Regional Training Manager with Publican PartnersMay. 2023 -
Oct. 2023
Stonegate GroupRegional Training Manager with Publican Partners
United KingdomRegional Training Manager with Publican Partners in Leased and Tenanted. Engaging our Publicans in our L&T venues and developing Regional Managers
Recruitment CoordinatorFeb. 2023 -
May. 2023
Stonegate GroupRecruitment Coordinator
United KingdomSecondment to recruitment for ATS project for company wide, national rollout of new Talos360 Applicant Tracking System for all areas of the business - operations, above unit and pub support teams with different access levels. Creating training content, training and helpdesk support following go live on Zendesk.

Susan's Posts

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    How I can help you

    Address knowledge gaps by tailoring training programs to meet specific learning needs, ensuring employees are well-prepared for their roles. Discover and bridge the missing pieces to enhance overall capability and performance.

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    People I am looking for

    Ideal clients include those seeking: • Operational excellence in hospitality • Leadership development • HR support • Systems enhancement

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    Experience & Cases

    Achievements include: • Managed projects effectively • Developed future leaders • Provided HR and ER support • Enhanced systems support. Served clients needing comprehensive Learning and Development solutions.

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    How to contact

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