Years of experience: 12

Email Marketing ManagerMarketing DirectorMarketingCRM managerMarketing Analytics ManagerContent Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ewa's Career Path
eCommerce CX ManagerDec. 2021 -
Present
AppleeCommerce CX Manager
Londyn, Anglia, Wielka BrytaniaDriving the CX and overall business roadmap for Apple’s Amazon business focused on growing sales while managing optimal Apple CX. Colaborating with x-functional organization (i.e. marketing, media, sales) in design and delivery of marketing campaigns. Driving Worldwide Affordability, and European Business and Student programs. Leading new product introduction to the marketplace. Closely manag...
E-commerce & Customer Experience AdvisorApr. 2020 -
Dec. 2021
VariousE-commerce & Customer Experience Advisor
Advising brands on their e-commerce strategy, customer experience, operations, technology and marketing. Supported Apple in introducing their business on Amazon Poland. Managing the CX and overall business roadmap. Acted as Digital Marketing Director for Toys'R'Us Poland during the hottest period in toys industry - Christmas, exceeding the stretch targets for the season. Led the customer serv...
Global Change Mgmt & Customer Experience ManagerSep. 2018 -
Oct. 2020
CotyGlobal Change Mgmt & Customer Experience Manager
Designing and ensuring delivery of B2B customer experience strategy by applying my knowledge of change management to drive continuous improvements in service operations, in terms of tools, capabilities and processes. As the Change Lead, I oversaw the reformation and improvement of customer service delivery based on the outcome of cross-functional projects. With profound knowledge of E-commerc...

Ewa's Posts

  • 2

    About

    Nearly 15 years of expertise with diverse companies: - E-commerce strategies - Enhancing customer experience - Project management - Change management Our track record spans from small enterprises to Fortune 500 giants.

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    Cases & Experiences

    Diverse industry experience: - FMCG (e.g., P&G) - Consumer electronics (e.g., Apple) - Sports & fitness - Toy industry Our tailored approach ensures success across varied sectors.

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    Work Order

    We assist with: - Crafting business strategies - Conducting e-commerce audits - Implementing strategic deployments - Creating lasting assets - Ensuring knowledge transfer - Developing KPI dashboards Each step tailored for sustainable growth.

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    How to contact

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    How I can help you

    I help your company identify the strategic opportunities that will move you from stalled revenue back on the growth path. We'll: - define your goals - perform a quick audit in the area of choice - identify opportunities for growth

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    People I am looking for

    This service is for: - small, medium & big companies - looking to grow their revenue without the need to hire full time employees or expensive agencies - business owners that have reached their growth ceiling and don't know what's the next best step to take

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    Experience & Cases

    • Boosted e-commerce revenue by 115% YoY • Enhanced traffic by 54% and doubled conversion rates • Experience with small to Fortune 500 companies • Expertise in sports & fitness, FMCG, toys, electronics • Improving traffic, conversion, customer lifetime value and retention

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    How to contact

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