Years of experience: 2

Call CenterCustomer Support RepresentativeSales RepresentativeOutbound Sales SpecialistCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Faiza's Career Path
Concierge/Travel ConsultantMar. 2025 -
Present
Oojo.comConcierge/Travel Consultant
San Mateo, California, United States
ConciergeMar. 2025 -
Present
Oojo.comConcierge
Delivered personalized travel support and electronic bookings for international clients Managed airline ticketing and customer queries across phone, email, and chat Used CRM tools to track interactions and build client relationships Supported retention strategies to boost repeat business
Customer Service RepresentativeFeb. 2025 -
Mar. 2025
ASAP Tickets / International Travel NetworkCustomer Service Representative
Assisted clients globally with ticketing and reservations Conducted follow-ups for customer feedback and satisfaction Maintained CRM data for improved relationship management

Faiza's Posts

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    About

    • 5 years in customer service excellence • 5 years of travel consulting prowess • 2 years as a GDS expert • 3 years mastering ticketing • 1 year specializing in visa processes

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    Cases & Experiences

    • Over 1000 clients trust our global services • Strong relationships with passengers • Expertise in problem-solving • Advanced critical thinking skills

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    Work Order

    • We assist in curating vital travel information • Solve complex travel-related problems • Foster teamwork and leadership • Provide cross-cultural interaction training • Understand customer psychology

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    How to contact

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