Years of experience: 17
Call CenterCustomer Support RepresentativeClient Relations SpecialistChat SupportCustomer Retention SpecialistCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Chris's Career Path
Aug. 2019 -Apr. 2025
PulsePointDirector of Account Management (acquired by WebMD/Internet Brands in June 2021)
Greater New York City Area• Led PulsePoint Ad Exchange strategy and execution, overseeing Brand & Agency Account Management, Supply Account Management, Customer Success, Solutions Engineering, Brand Safety teams, and offshore operations support, recruiting, hiring, and training team to ensure cohesive collaboration, including implementing Quarterly Business Reviews (QBR), face to face meetings with clients, and focusi...
Jan. 2018 -Jul. 2019
PulsePointDirector, Global Supply Operations
Greater New York City Area• Enhanced team communication, collaboration, and engagement by initiating weekly one-on-ones and team huddles, fostering a culture of openness and efficiency through effective meeting strategies • Pioneered a self-service model to enhance efficiency, collaborating with an offshore team for setup while defining KPIs and benchmarks for prioritizing top accounts, leading to optimized team bandw...
Jul. 2016 -Jan. 2018
PulsePointAccount Director, US Supply
Greater New York City Area• Led cross-functional teams to monetize ads on partner websites and assumed ownership of key accounts during a transitional phase, significantly increasing revenue and expanding supply networks through effective relationship management and the institution of Quarterly Business Reviews (QBRs), driving client engagement and value delivery • Revitalized a neglected team during a pivotal company...