Years of experience: 11
Chat SupportCustomer ServiceMarketingHR🐦 DesignConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Brandy Michelle's Career Path
Dec. 2020 -Present
Cox Automotive Inc.Identity & Access Administrator
Atlanta, Georgia, United StatesProcesses access requests and additions of new groups, systems, applications, or users promptly, ensuring accurate, compliant, and secure access aligned with job responsibilities. Maintains accurate access control records, documentation, and databases, improving audit readiness and reducing access discrepancies. Verifies access controls align with security policies and license agreements, con...
Feb. 2017 -Dec. 2020
Momentum TelecomWHITE LABEL TECHNICAL SUPPORT REP
Cartersville, GA WHITE LABEL TECHNICAL SUPPORT REP, 9/2020 to Present
NOC ANALYST, 8/2019 - 8/2020
WHITE LABEL TECHNICAL SUPPORT REP, 2/2017 – 7/2019 Adapted technical support strategies to match varying customer experience levels, increasing first-call resolution rates 20%. Maintained comprehensive records of daily customer interactions, fulfillment activities, and support agreements, improving issue traceab...
Jul. 2016 -Dec. 2016
AnthemIT Documentation Intern
Greater Atlanta AreaPartnered with Salesforce Automation team to implement Agile methodology, enhancing system usability and improving healthcare user experience across multiple platforms. Led data migration efforts to Rational Team Console, ensuring all critical systems were accurately transitioned, reducing post-migration errors. Conducted verification of 50+ Annual Enrollment Plans in Siebel environments for ...