Years of experience: 8

Tech SupportCall CenterCustomer ServiceIT

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Lisa's Career Path
Help Desk TechnicianJun. 2023 -
Jan. 2023
Flamingo ApplianceHelp Desk Technician
United States, BismarckProvided support for hardware and software applications on a variety of computing platforms in a large, multi-system technology environment
Senior Field Service EngineerFeb. 2020 -
May. 2021
Worldwide TechServicesSenior Field Service Engineer
United States, BismarckWorked within established customer service satisfaction criteria • Hardware break/fix products including desktops, laptops, televisions, and printers • Performed a variety of hardware-focused, break/fix services and solutions on various client products including desktops, laptops, televisions, printers and Desk Side Support services • Completed all administrative tasks associated with each ca...
Field Service TechnicianDec. 2015 -
Feb. 2022
DecisionOneField Service Technician
United States, BismarckInstalling, repairing and troubleshooting copiers, printers, scanners • Troubleshoot and installing in LAN environments and technology • Providing deskside technical support for hardware and software • Performing analysis to effectively identify potential problems to eliminate problems in the future • Installing, moving, adding, and changing hardware and related peripherals • Taking appropria...

Lisa's Posts

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    How I can help you

    Ensure seamless IT operations for your team with my expertise. - Extensive service experience - 20+ years in hardware/software

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    People I am looking for

    Seeking companies prioritizing their IT needs. - Client-focused approach - Dedicated to improving IT satisfaction

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    Experience & Cases

    - Managed IT for non-profit, set up/trained staff - Certified in major printer repairs - Developed customer tracking report for Board - Clients: Hemmersbach, Krumm Electric, NDIT

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    How to contact

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