Years of experience: 7

Call CenterMarketingITBusiness OwnerSupport SpecialistHR

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Liliane's Career Path
Business Operations Analyst on the Uber accountApr. 2023 -
Present
CBREBusiness Operations Analyst on the Uber account
San Francisco, California, United States
QA AnalystAug. 2021 -
Apr. 2023
San Francisco Federal Credit UnionQA Analyst
San Francisco, California, United States-Collaborated with 20+ departments and vendors, including project supervision, to continuously develop and test enhancements for loan origination and online banking system, notably system syncing; Automated front-line processes that increased positive feedback from app and web experience for 30,000 active users -Created and managed detailed test cases for 6+ projects, led QA team in manual us...
Data Entry OperatorSep. 2020 -
Aug. 2021
San Francisco Federal Credit UnionData Entry Operator
San Francisco, California, United States-Tested online banking system to prepare for core conversion transitioning from old system to more customizable system; tracked progress and errors via documentation and excel reports leading to smooth and accurate transition -Created and managed detailed report spreadsheets addressing browsers, phone systems, and core database bug issues; collaborated with website developers via Atlassian Ji...

Liliane's Posts

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    How I can help you

    I provide system support as an administrator or in customer-facing roles. My competitive edge includes experience with multiple systems like loan origination, SAP, and online banking platforms.

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    People I am looking for

    Looking for clients: - Businesses of all sizes - Across all industries

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    Experience & Cases

    Achievements: - Saved 25+ hours/month via automation - Onboarded 300+ globally - Formalized account governance Previous Client: Uber

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    How to contact

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