Years of experience: 18

ITSales & BizDevConsultingAssistantAdministrative AssistantPersonal Assistant

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Mariel's Career Path
Process ManagerSep. 2024 -
Present
San Pedro Garza García, Nuevo León, MexicoRole objective: Design and lead the institutional model for efficient and effective processes by identifying, planning, designing, and optimizing internal workflows. Ensure that all processes are aligned with the organization’s strategic objectives and long-term vision, driving business transformation through innovation and adaptability - Design and implement strategies for process transforma...
Digital Academy Process and PMO LeadMar. 2023 -
Sep. 2024
Tecnológico de MonterreyDigital Academy Process and PMO Lead
Monterrey, Nuevo León, Mexico- Oversee business processes to improve customer experience based on customer journeys, process design and optimization, and tech integration - Carry out customer journey design and implementation - Design and implement business and operative processes - Facilitate day-to-day activities of various teams to ensure projects are completed on time and within budget - Collaborate with leaders acro...
Senior Process ManagerFeb. 2020 -
Mar. 2023
Tecnológico de MonterreySenior Process Manager
Monterrey Area, Mexico- Digital transformation champion - IT portfolio manager for the VP of communications & relations - Change management partner for exec. team - Evaluate, design, execute, measure, monitor and control business and digital transformation processes - Ensure that process outcomes are in harmony with an organization’s strategic goals - Work collaboratively across departments to help improve process...

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