Years of experience: 13

Change Management SpecialistZimbabweCustomer Care SpecialistCustomer ServiceAssociateBusiness Owner

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Blessing's Career Path
VolunteerJun. 2024 -
Present
Association of Change Management Professionals (ACMP Global)Volunteer
Harare, Harare, ZimbabweThe Digital Learning and Collaboration Committee plays a valuable role in reviewing and selecting the education for ACMP webinars and engaging members in ACMP Connect.
FacilitatorFeb. 2024 -
Present
Association of Change Management Professionals (ACMP Global)Facilitator
-Facilitation of the intersection of change management and customer experience. -Guiding group discussions and activities towards achieving specific goals towards change and customer experience. - Creating a supportive and inclusive environment where all participants feel heard and valued. - Managing the flow of conversation, ensuring that discussions stay on track and objectives are met. - E...
Managing ConsultantNov. 2023 -
Present
ConsultBTMManaging Consultant
Harare, Harare, ZimbabweTransformation Services Expertise: Leading comprehensive initiatives aimed at overhauling organizational structures, processes, and technologies to achieve strategic goals and adapt to evolving market dynamics. This includes strategic planning, change management, digital transformation, and cultural shifts. Change Management Leadership: Providing professional assistance and support to organiz...

Blessing's Posts

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    How I can help you

    Facilitating seamless adaptation to organizational changes, including cultural shifts, digital transformations, mergers, new systems, and leadership changes. Leveraging extensive experience, global exposure, and adaptability for effective change management.

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    People I am looking for

    - Businesses of all sizes - Focus on effective change management - Aim to increase adoption rates - Reduce resistance to change - Anticipate challenges - Enhance agility in dynamic environments

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    Experience & Cases

    - E-Commerce website development - Revenue-generating USSD service - Innovation Framework & Portal - Digital transformation policies - Microsoft 365 ERP & Viva Engage - Change management guidelines - E-hailing taxi service - Online classifieds development - Clients: Cimas Health, Econet Wireless, Glenrise Investments, Insurance Council of Zimbabwe

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    How to contact

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