Years of experience: 10

AssistantAdministrative AssistantPersonal AssistantExecutive AssistantComplaint Resolution SpecialistData Entry Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ikechukwu's Career Path
Country Support Specialist L2 EMEA/LATAMApr. 2022 -
Present
DeelCountry Support Specialist L2 EMEA/LATAM
RemoteCurrently, I work remotely as a Country Support Specialist at Deel, supporting the LATAM region. In this role, I handle escalated chats and emails, mentor new agents to help reduce escalation rates to our Operations team, and actively contribute to process improvements and internal knowledge bases. I also serve as a Subject Matter Expert in Deel’s Global EOR and Payroll products, ensuring acc...
Team Lead (CX)Jan. 2022 -
Jan. 2023
HugoTeam Lead (CX)
Associate Team Lead (CX)Mar. 2021 -
Jan. 2022
HugoAssociate Team Lead (CX)
Lagos, NigeriaTraining, onboarding, & mentoring of new agents. Handling & resolving escalated tickets. Workforce Mangagement

Ikechukwu's Posts

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    About myself

    Proficient in customer support and data entry, I excel in conflict resolution. With a history of remote roles, I've built a strong reputation for communication and problem-solving, achieving CSAT scores of over 97%. Experienced with tools like Intercom and Zendesk.

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    Job Description

    Seeking opportunities in dynamic startups for roles in customer service or data entry. Eager to contribute to innovative environments where I can leverage my skills in communication and support to enhance customer experiences and operational efficiency.

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    How to contact

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    How I can help you

    Efficiently manage conflict resolution and support for B2B and B2C clients. Expertise in data filing and organization, utilizing CRM tools, email, and chat for seamless communication.

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    People I am looking for

    Seeking collaborations with platforms like Outschool and Deel. Ideal for businesses needing reliable virtual assistance and client support.

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    Experience & Cases

    Successfully resolved payment complaints and managed invoicing for startups and small businesses, ensuring client satisfaction and operational efficiency.

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    How to contact

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