Years of experience: 8

NigeriaData EntryEditorProofreaderContent WriterCopywriter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ijeoma's Career Path
Customer Relationship Management ManagerMay. 2025 -
Present
Lupen.ai Customer Relationship Management Manager
Enugu State, NigeriaImplementation of My family care application in hospitals in Enugu and it's environs. Client management
IT Support SpecialistMar. 2018 -
Mar. 2022
Huawei TechnologiesIT Support Specialist
Lagos, Nigeria📌Monitored system performance metrics to ensure optimal service delivery and adherence to SLAs. 📌Conducted real-time troubleshooting of network, hardware, and software issues, minimizing downtime and ensuring smooth operations. 📌Provided technical support through service desk operations, resolving user inquiries and escalating technical challenges promptly. 📌Collaborated with cross-functi...
Customer Support SpecialistNov. 2014 -
Sep. 2016
STANBIC IBTC PENSION MANAGERSCustomer Support Specialist
Nigeria📌Provided exceptional customer service by addressing client inquiries and resolving complaints promptly and effectively, ensuring customer satisfaction and loyalty. 📌Managed pension-related processes, including benefits administration and account updates, ensuring accuracy and compliance with company policies and regulatory requirements. 📌Supported clients in understanding pension services...

Ijeoma's Posts

  • 0

    About myself

    With over 8 years in customer relationship management, I excel in fostering client relations and implementing tech solutions in healthcare. My role in educating stakeholders on patient care apps showcases my ability to drive innovation.

  • 0

    Job Description

    Aspiring to secure a remote Customer Service Representative role, I aim to enhance my income while utilizing my extensive experience in client support and service delivery.

  • 0

    How to contact

No responses yet
0