Years of experience: 8
Help Desk SupportCompliance OfficerFinanceCustomer Care SpecialistChat SupportClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Fortune's Career Path
May. 2025 -Present
pawaTechKYC Specialist
Aug. 2024 -Aug. 2025
Mchezo LimitedGlobal Social Media Agent
Kigali City , RwandaResponsible for optimizing the company's social media goals by responding to customers' queries via all social media platforms. Acting as the main contact point for customers wanting to engage with the company. Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
Nov. 2023 -Jul. 2024
Mchezo LimitedGlobal L1 Support Agent
Kigali City, RwandaAs a brand representative, help the customers get the best experience possible while using our products. Answered customer questions about policies and procedures with a friendly and knowledgeable approach. Investigated and resolved customer concerns related to order inquiries and delivery tracking. Maximized satisfaction by anticipating needs and consistently offering expert support. Assiste...