Years of experience: 6
Voice OverService Quality ManagerLive ChatHelp Desk SupportCustomer ServiceCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Alexandru's Career Path
Jan. 2024 -Sep. 2025
AexusInside Sales Team Lead
• Administrating tools (creating, removing, and resetting accounts, monitoring and managing the subscription payments, etc.).
• Training new colleagues.
• Monitoring costs of the department.
• Enriching customized lead lists.
• Improving processes.
Jun. 2023 -Present
Ultra Pro InstalTechnical Director
Bucharest, RomaniaMeeting directly with clients to understand their needs and assess the scope of
work;
Conduct on-site visits to evaluate project feasibility and constraints;
Prepare detailed offers and quotations adapted to project size and complexity;
Manage acquisitions: sourcing and purchasing materials;
Provide guidance and solutions for complex technical issues;
Step in personally to handle complex or d...
Jul. 2022 -Jan. 2024
AexusInside Sales Support
Remote• Uploading tailored lead lists in an efficient way to CRM and creating sales lead lists by using CRM, Sales Navigator (LinkedIn), and other lead generation tools.
• Reviewing data for deficiencies or errors and correcting incompatibilities.
• Tracking sales leads and collecting and entering data in databases.
• Compiling, verifying the accuracy, and sorting information accordingly.
• Enterin...