Years of experience: 35

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Eric's Career Path
System Support SpecialistMay. 2025 -
Present
Texas Department of TransportationSystem Support Specialist
Austin, Texas, United StatesProvide strategic support for mission-critical applications within a state government framework, ensuring operational continuity across key divisions. Responsibilities include secure platform oversight, adaptive problem-solving, and coordination across stakeholders to maintain system integrity and availability. Contribute to efforts that safeguard digital workflows and uphold standards aligne...
Director of OperationsAug. 2024 -
Present
CAPSTONE EQUITIESDirector of Operations
Austin, Texas Metropolitan AreaOversees strategic and day-to-day operations to deliver tailored, asset-backed lending solutions for real estate investors nationwide. Leads the Connections, Concierge, and Compliance teams, ensuring seamless collaboration and exceptional client service from initial consultation to funding. Develops and implements scalable systems to enhance operational efficiency and optimize team performanc...
Technology Security ConsultantNov. 2019 -
Aug. 2024
HCA HealthcareTechnology Security Consultant
WFHGlobal Enterprise Technical Lead for Physical Security Technologies, specialized in Access Control. Responsible for all application and database servers, migrations into the platform from over 30 other access control platforms into centralized system, and supervised support requests via Service Now. Coordinated with facilities across the globe for integration and support. Developed enterprise...

Eric's Posts

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    How I can help you

    I analyze customer interactions to reduce churn. Using honest feedback, active listening, and timely responses, I enhance team skills and loyalty. My approach includes management insights, remote training, and incentive programs.

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    People I am looking for

    Ideal clients are those seeking to build strong, lasting customer relationships. I aim to collaborate with businesses eager to enhance customer interactions and loyalty.

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    Experience & Cases

    Achievements include boosting brand loyalty and reducing churn by understanding customer needs. Worked with product-focused businesses seeking revenue from repeat sales or subscriptions.

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    How to contact

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