Years of experience: 11
Medical AssistantMedicalOffice AssistantExecutive AssistantPersonal AssistantAdministrative Assistant
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Janessa's Career Path
Nov. 2023 -May. 2025
Centers for Disease Control and PreventionBusiness Support Specialist- Quality Assurance
United StatesDeveloped and maintained QA processes for national health informatics programs, including oversight
of timelines, documentation, and data accuracy for initiatives like Health Plan Ratings for a team of 15
specialists.
Conducted end-to-end quality assurance reviews for systems such as HR Smart, PMIS, CCMS, and
ServiceNow to improve customer outcomes.
Collaborated cross-functionally with IT...
Jul. 2023 -Nov. 2023
U.S. Department of Veterans AffairsHuman Resources Specialist- Quality Assurance
Led quality review and compliance on employee performance actions and disciplinary case
management.
Implemented streamlined workflows for HR investigations, aligning with federal regulatory standards.
Delivered training and support on policy interpretation and procedural improvements.
Feb. 2023 -Jun. 2023
Centers for Disease Control and PreventionCareer Progression Project
Atlanta, Georgia, United StatesWorking on collaborative project to find ways to improve the demographics among leadership. Currently the problem identified shows those of lower grades are unable to successfully compete for higher grade positions unless leaving their current role. This group is aiming to find out what can be done to circumvent the fustration and the turnover rate among current employees. Suggestions made we...