Years of experience: 6

CopywritingChat SupportHelp Desk SupportCustomer ServiceTyping SpecialistData Entry

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Dana's Career Path
Data Center Planner/Business Continuity PlannerJan. 2007 -
Jan. 2008
Intel CorporationData Center Planner/Business Continuity Planner
Remote Administration Team LeadJan. 2003 -
Jul. 2005
IntelRemote Administration Team Lead
Functioned as Team Lead for team of account administrators. Coordinated workload and work flow. Wrote process documentation. Acted as 1st level technical escalation for remote account and RSA/ACE Server issues. Was "go to" person on the team. Acted as Manager on more than one occasion to cover for manager absences of both shorter and longer duration.
IT Generalist/Helpdesk SupportFeb. 2000 -
May. 2004
Intel CorpIT Generalist/Helpdesk Support
Provided internal helpdesk support to employees including: hardware, OS/build, MS Office Suite, network connectivity, remote access and also provided direction on locating resources on the corporate intranet.

Dana's Posts

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    How I can help you

    • Manage email communications efficiently • Customize templates for personalized responses • Handle various remote administrative tasks • Ensure seamless communication flow

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    People I am looking for

    • Seeking simpler, home-based roles • Experience in California state government • Professional communication with all levels • Ideal for remote, flexible opportunities

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    Experience & Cases

    • Expertise in training and hiring exams • Focus on policy development • Worked with diverse government entities • Suitable for ongoing service needs

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    How to contact

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