Years of experience: 12

Call CenterSport FanSupport SpecialistCustomer Support RepresentativeITSales & BizDev

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Sean's Career Path
Product ManagerFeb. 2017 -
Present
Jetty Communications SolutionsProduct Manager
Houston, TX-Increase CSAT scores by 75% by implementing SLAs for business hours and off-business hours, and implementing an on-call rotation to ensure timely responses -Develop and prioritize product features resulting in a product roadmap that increased user satisfaction by 40% -Advocate for 40+ clients in all aspects of product vision and strategy for delivery of client value-based products with a foc...
Senior, Business Systems SupportJan. 2012 -
Jun. 2015
Hein & AssociatesSenior, Business Systems Support
Houston, TX-Monitored, tracked, prioritized and resolved 350+ new and existing work requests at Help Desk within set response times over 6 month period -Efficiently resolved problematic system eros and other technical issues concerning software installation, hardware installation and network connectivity, ensuring 100% service level agreements (SLA) -Performed installation, troubleshooting, and maintena...

Sean's Posts

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    How I can help you

    Conduct a straightforward analysis of current support processes. Provide actionable recommendations for enhancement. Specialize in reviewing support procedures, documentation, and operational flows to identify improvement areas.

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    People I am looking for

    Ideal Clients: - Jetty Communications Solution - PIER Systems - The Surge SG - SGL - Grindhouse

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    Experience & Cases

    Professional Experience: - 8+ years as Sr Product Manager at Jetty Communications - Developed unique web and mobile apps - Supported crisis communication - Worked with small businesses and startups

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    How to contact

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    How I can help you

    Analyze current operations to boost value delivery. Provide actionable feedback requiring minimal initial investment. Evaluate public presence, review marketing materials, analyze competitors, and study customer feedback.

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    People I am looking for

    Ideal Clients: - Small businesses seeking to grow their customer base - Startups trying to figure out how to deliver the necessary value to survive and THRIVE Seeking similar companies aiming for growth and operational enhancement.

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    Experience & Cases

    Achievements: - 8+ years at Jetty Communications - Developed crisis communication platform - Maintained 99% uptime Clients: - Small businesses - Startups

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    How to contact

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