Years of experience: 17

Case ManagerCall Center SupervisorCall CenterMaltaSales ManagerBusiness Development Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Malcolm's Career Path
Chief Commercial OfficerNov. 2025 -
Present
Digital Brain & HumAIn AcademyChief Commercial Officer
Malta, QormiLead the day-to-day operations while driving the strategic initiatives that power the company’s growth. Act as the bridge between strategy and execution, setting up efficient operational frameworks, ensuring alignment across departments, and turning business goals into measurable results.
Chief Operating OfficerSep. 2024 -
Oct. 2025
Zanzi HomesChief Operating Officer
As the Chief Operations Officer I oversee the company’s day-to-day operations, ensuring alignment with our strategic goals. My responsibilities include driving operational efficiency, leading cross-functional teams, and ensuring seamless collaboration across all departments. In this role, I’m focused on optimizing processes, enhancing productivity, and fostering a culture of excellence to sup...
Chief Operating OfficerSep. 2024 -
Present
QuickLetsChief Operating Officer
MaltaAs the Chief Operations Officer I oversee the company’s day-to-day operations, ensuring alignment with our strategic goals. My responsibilities include driving operational efficiency, leading cross-functional teams, and ensuring seamless collaboration across all departments. In this role, I’m focused on optimizing processes, enhancing productivity, and fostering a culture of excellence to sup...

Malcolm's Posts

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    About myself

    An accomplished leader in operations, excelling in strategic planning, team leadership, and operational excellence. Proven in fintech, property, and customer service, with skills in process optimisation and performance management. Launched Houzit CRM, led branch expansions, and strengthened franchise operations.

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    Job Description

    Seeking a role to drive global contact center strategy, optimize performance using real-time data, and foster a people-centric culture. Passionate about integrating innovative technologies, enhancing customer journeys, and taking P&L responsibility. Eager to collaborate with C-suite for strategic impact.

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    How to contact

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