Years of experience: 26
Document ProcessorData Entry AssociateData Entry SpecialistComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Fuchsia's Career Path
Jan. 2024 -Present
Flik Hospitality GroupAssistant General Manager
Evanston, IllinoisAs the Assistant General Manager at Flik Hospitality Group, I oversee daily operations across multiple departments, including the front desk, housekeeping, conference center, dining services, laundry, and fitness facilities. My responsibilities encompass ensuring the seamless provision of guest services, from concierge and uniformed services to maintenance and communications. I strive to deli...
Jun. 2021 -Jan. 2024
Flik Hospitality GroupDirector of Rooms
Evanston, Illinois• Designed training materials and videos for the PMS system; identified needed training to maintain knowledge sets. • Managed daily operations of a beachfront resort with 150 rooms, focusing on delivering exceptional guest experiences. • Direct front desk, housekeeping, and maintenance teams, ensuring compliance with quality and safety standards. • Developed training programs to enhance staff...
Aug. 2017 -Jun. 2021
Flik Hospitality GroupFront Desk Manager
Evanston, Illinois• Led the front office team in providing outstanding service to guests at a busy downtown hotel. • Streamlined check-in/check-out processes, reducing average wait times by 10%. • Trained and motivated front desk staff, achieving a 20% improvement in customer satisfaction scores. • Coordinated with other departments to ensure seamless guest experiences, promptly addressing and resolving issues...