Years of experience: 22

Call CenterCustomer Support RepresentativeSupport SpecialistITCall Center TrainerEngineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Benedikt's Career Path
Customer Delivery ManagerJun. 2020 -
Present
Diebold NixdorfCustomer Delivery Manager
Paderborn, North Rhine-Westphalia, Germany- define service scope, SLA, OLA and KPIs with the customer - monitor and manage the SLA fulfillment - manage outsourced and internal teams in conjunction with contract agreements - single point for customer in terms of complaints - regular reporting internal and to the customer - technical understanding of the solution to coordinate different teams on specific issues
Technical Manager Service Delivery Management MSNov. 2018 -
May. 2020
Diebold NixdorfTechnical Manager Service Delivery Management MS
Paderborn Area, Germany- Creating Solution Design for retail solution across divisions - Management of 2nd Level and 3rd Level Support - Supporting Problem Management, Incident Management, Change Management - Support for Hardware, Software and Network - continuous service improvement - implementing ITIL processes
Product Support EngineerJun. 2014 -
Oct. 2018
Diebold NixdorfProduct Support Engineer
Paderborn Area, Germany- Subject Matter Expert/ BLF for a retail customer with a managed store solution - On-Site support during pilot rollout - Problem Management, Incident Management, Change Management - Training of 1st and 2nd Level - Knowledge Transfer from developer to helpdesk - Leading task forces for solving more complicated issues - Coordinating a virtual international team - Support for the whole solution...

Benedikt's Posts

  • 0

    How I can help you

    Als Ihr Single Point of Contact lösen wir IT-Probleme umfassend. Ob Hardware, Software, Netzwerk, Telefon oder Drucker - wir sind remote oder vor Ort. Wir analysieren Fehler, dokumentieren den Bestand und koordinieren Maßnahmen mit Ihnen.

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    People I am looking for

    Unsere Zielgruppe: - Kleine und mittlere Vereine - Kleine und mittlere Firmen - Verbände - Einzelhändler

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    Experience & Cases

    Erfolge und Kunden: - Druckerprobleme gelöst - Internetverbindung repariert - Endpunkt neu installiert - Neue Hardware implementiert - KMUs mit IT-Support betreut - Konzepte für die Verbesserung der IT Infrastruktur erstellt

  • 0

    How to contact

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