Years of experience: 20
ITCustomer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistProduct Manager
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Mark's Career Path
Oct. 2022 -Jul. 2024
TelstraProduct Manager
Melbourne, Victoria, AustraliaAn amazing experience developing Enterprise and SMB Managed Service products!
Jun. 2009 -Oct. 2022
TelstraService Delivery Manager
Perth and Melbourne, AustraliaHolistically managed the delivery and support of large-scale businesses' Telstra IT solutions for ITIL and contractual compliance. Notable achievements include; ● Consistently attaining 'promoter' outcomes in independently conducted customer satisfaction surveys ● Developing, testing and launching service processes ● Growing the Service revenue and model across my portfolio ● Reviewing and re...
Oct. 2007 -Jun. 2009
Telstra Business SystemsNetwork Manager
Perth, Western Australia, AustraliaStrategically managed customers' private voice equipment and large-scale networks across Australia and Papua New Guinea. Among other achievements; ● Vendor selection and management ● Improved stability and resilience of solutions ● Prepared customers who were migrating to self-managed solutions ● Designed and deployed IP Telephony solution across numerous, remote locations ● Reduced OPEX cost...