Years of experience: 5

Call CenterSport FanSupport SpecialistCustomer Support RepresentativeITTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
James's Career Path
Customer Flex TechnicianOct. 2024 -
Oct. 2024
LanceSoft, Inc.Customer Flex Technician
Performed on-site troubleshooting and repairs of NCR Automatic Teller Machines, ensuring 95% first-call resolution rate and minimizing customer downtime Demonstrated expertise in hardware diagnostics and computer maintenance, contributing to efficient ATM uptime and client satisfaction
PC Jun. 2024 -
Jun. 2024
Judge PC
West Chester, Pennsylvania, United StatesCollaborated with the IT team to successfully implement a network segmentation project at a major medical center, improving security and performance. Leveraged expertise in VLAN configuration, networking, and Ethernet to execute the project within the defined timeline
Help Desk AnalystMar. 2022 -
May. 2024
Randstad Technologies USHelp Desk Analyst
Mechanicsburg, Pennsylvania, United StatesProvided exemplary 1st-level technical support to customers, advisors, and employees of an investment management firm Assisted with offboarding processes for departing employees, ensuring a seamless transition and minimizing disruptions Demonstrated proficiency in Windows, ServiceNow, Outlook, Active Directory, and other critical IT support tools

James's Posts

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    How I can help you

    Proficient in Windows, Linux, networking, security, virtualization, ticketing systems, and cloud tech. Dedicated to customer service and solving issues. Streamlines operations, enhances user experiences. Uses active listening, resources for solutions, guides or escalates, ensures satisfaction.

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    People I am looking for

    Seeking partnerships with dynamic enterprises like Randstad. Aiming for collaboration with innovative companies prioritizing robust IT support. Open to engaging with firms valuing efficient problem resolution and customer satisfaction.

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    Experience & Cases

    Supported SEI Investments' employees, advisors, and clients. Maintained high customer satisfaction and met AHT standards. Experience with small businesses, startups, and progressive non-profits.

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    How to contact

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    About myself

    Experienced Technical Support Analyst with over 12 years in IT environments, adept at resolving complex issues and managing user administration | Achieved 95% customer satisfaction supporting 500+ users | Skilled in ServiceNow for issue tracking

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    Job Description

    Aspiring to join as a Technical Support Engineer or SOC/NOC Analyst, focusing on Windows, Active Directory, networking, and cybersecurity. Eager to apply skills in a challenging role that fosters professional growth and utilizes technical expertise.

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    How to contact

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