Years of experience: 24

IrelandTech SupportSystem AnalystIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
James's Career Path
Information Technology SpecialistJun. 2018 -
Nov. 2025
Geneva TradingInformation Technology Specialist
DublinManaging and implementing changes, working on keeping systems up and running during trading hours and monitoring and resolving issues in a timely fashion and resolving all trader issues and worry's. Liaising with Exchanges and External Providers and been point of contact between Internal customers and developers.
ITOct. 2015 -
Jun. 2018
Geneva TradingIT
DublinWorking on Windows(2019, 2016, 2102, 2008), Linux (Red Hat, Cent-OS), Powershell, Bash scripting, AD, Hyper-V, Zabbix, Splunk, Custom in House Software and working with Multiple 3rd Party Vendors.
Senior Operations EngineerJul. 2014 -
Oct. 2015
F6tech LimitedSenior Operations Engineer
Sandyford DublinResponsible for 24 x 7 x 365 Support Service to F6 Techs Customer Base. Tasks included: Working as main point of contact for all issues (1st, 2nd and 3rd line) across 7 countries and multiple time-zones. Establishing and managing the Trouble Ticketing system. Resolving the majority of raised issues and working with the development resources when required. Training 1st Line Technical support r...

James's Posts

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    How I can help you

    With 25 years in IT support, I specialize in managing help desk operations, enhancing customer satisfaction, and leveraging a lifetime of experience to provide efficient solutions.

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    People I am looking for

    Seeking clients in the financial sector and small businesses. Focused on delivering tailored IT support solutions to enhance operational efficiency and customer satisfaction.

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    Experience & Cases

    Achievements include cost reduction, process streamlining, and documentation creation. Previous clients: Geneva Trading, IBM, and RBS.

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    How to contact

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