Years of experience: 15

Account ManagerConsultingSales & BizDevSourcingCoachingTraining&Development Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Farah's Career Path
Customer Service Development ManagerJan. 2024 -
Present
DHL Express PakistanCustomer Service Development Manager
Customer Service TrainerJan. 2023 -
Jan. 2024
DHL Express PakistanCustomer Service Trainer
Customer Service Trainer & AnalystNov. 2019 -
Jan. 2023
DHL Express PakistanCustomer Service Trainer & Analyst
Pakistan

Farah's Posts

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    How I can help you

    Conduct root cause and training need analyses. Establish quality monitoring frameworks and deliver tailored training. Competitive edge includes quality monitoring, WhatsApp bot optimization, and process implementation.

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    People I am looking for

    - Businesses aiming to boost customer service quality - Companies seeking staff skill development - Organizations needing efficient quality monitoring

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    Experience & Cases

    - Global Virtual Improvement process recognized worldwide - Improved GVA by 65% YTD - Exceptional Facilitator rating in CIS CS Academy - Previous client: DHL Express Pakistan

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    How to contact

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