Years of experience: 8
Customer Success ManagerService Quality ManagerComplaint Resolution SpecialistData Entry AssociateDocument ProcessorCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Alexa's Career Path
Mar. 2024 -Present
Northside Cherokee HospitalInventory & Logistics Coordinator – Healthcare Operations
Canton, Georgia, United StatesVerified product quality during the supply chain process, ensuring materials met specified standards. Maintained accurate inventory records and supporting documentation for incoming and outgoing equipment. Conducted accurate data entry and maintenance of supply chain records, ensuring information consistency across departments. Collaborated with cross-functional teams to resolve data discrepa...
Nov. 2023 -Jan. 2024
ModivcareHealthcare Support Specialist – Member Services
Conduct KYC checks for Medicare and Medicaid clients to ensure proper benefits were given. • Maintained an average of 97% CSAT (customer satisfaction) goal for the quarter for the department and maintained a 97% customer satisfaction survey rating. • Take ownership of daily inbound customer calls to assist with portal access, scheduling, and escalations to senior management. • Escalated custo...
Oct. 2023 -Present
ALS Professional Services, LLCBookkeeper
GeorgiaManaged financial records for clients, ensuring accuracy and completeness of all transactions. Reconciled multiple accounts per month with 100% accuracy, identifying and resolving discrepancies promptly. Prepared and submitted 2 financial reports per month, adhering to strict deadlines and organizational policies. Streamlined record-keeping processes