Years of experience: 9

EducationTutorCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment Setter

Trust Score

Highly reliable; strong professional involvement.

70%
Jennifer's Career Path
Writer and voice actorAug. 2025 -
Aug. 2025
Self-employedWriter and voice actor
San Marcos, GuatemalaI am working on writing and voice acting for audiobooks. Ready to start my new chapter living abroad. Open to work for administration position, data entry remote work I can do from abroad.
Retention Specialist and Esclation specialistMay. 2022 -
Aug. 2025
UScellularRetention Specialist and Esclation specialist
United StatesCoordinated resolution strategies for escalated customer cases, acting as the primary point of contact to ensure timely and effective solutions. Managed multiple high-priority accounts simultaneously, balancing deadlines and service standards. Developed and implemented process improvements to reduce churn and improve customer satisfaction. Conducted credit evaluations and account adjustments ...
Customer Service RepresentativeJan. 2018 -
May. 2022
UScellularCustomer Service Representative
United StatesWorked with customers in resolving issues, making plan changes, problem solving, de-escalation, positioning accessories and phones, worked with DocuSign to handle the contracts that were required, Processing orders.

Jennifer's Posts

  • 0

    About myself

    Possessing a wealth of project management skills, I excel in leadership, process improvement, and stakeholder communication. Notably, I've designed training programs enhancing team performance and implemented solutions that boost productivity, ensuring transparency and alignment.

  • 0

    Job Description

    Seeking a remote project management role where I can leverage my expertise in team coordination, stakeholder management, and process optimization. I aim to apply my skills in a flexible work environment that values innovation, collaboration, and effective communication.

  • 0

    How to contact

No responses yet
0