Years of experience: 20

Data EntryProduct ManagerCustomer Care SpecialistHelp Desk SupportCall CenterIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Junaid's Career Path
Senior Technical Relationship ManagerDec. 2021 -
Present
S&P Global Market IntelligenceSenior Technical Relationship Manager
Islamabad, Islāmābād, Pakistan• Collaborated with Account Directors and Relationship Managers to address technology needs for 55+ accounts with an ACV over $9 million, utilizing S&P Global resources (Product Management, Tech Support, etc.) for quick issue resolution and technology initiative implementation. • Assisted account teams with sales by answering technical product questions and conducting training sessions pre- a...
Assistant ManagerMay. 2020 -
Dec. 2021
S&P Global Market IntelligenceAssistant Manager
Islamabad, Islāmābād, Pakistan• Collaborated with leadership team members to drive departmental goals, focusing on team development, training, workflow management, strategic initiatives, status reporting, and effective communication with downstream teams. • Worked closely with managers across various locations to align and advance broader departmental objectives. • Monitored all workflows actively, utilizing available too...
Senior Associate Application SupportDec. 2016 -
May. 2020
S&P Global Market IntelligenceSenior Associate Application Support
Islamabad• Served as a technical escalation point for S&P Capital IQ products, collaborating with international clients to resolve complex technical issues. • Analyzed client issue patterns to design and implement long-term solutions. • Authored and maintained comprehensive technical product documentation. • Contributed to the enhancement and refinement of support processes and tools. • Provided inter...

Junaid's Posts

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    How I can help you

    Maintain strong business relations, resolve technical issues, ensure correct product versions, and be the primary technical contact. Provide analytics for product growth and adoption. Collaborated with teams to enhance service quality.

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    People I am looking for

    Seeking partnerships with businesses of all sizes, from startups to large organizations, aiming to strategize growth, enhance customer retention, and ensure client success.

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    Experience & Cases

    Managed client relationships, facilitating contract renewals and product adoption. Implemented SSO for major clients, improving user management. Reduced support calls by addressing technical concerns. Clients include Jefferies, TD Bank, and Swiss Re.

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    How to contact

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