Years of experience: 18
Service Quality ManagerCustomer Care SpecialistCase ManagerHelp Desk SupportCustomer ServiceC-level Executive
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TOIVO's Career Path
Jun. 2017 -Present
UNDPProcurement Specialist/Common Service Associate
Windhoek• Spearheading the continuous implementation of the UN Namibia Business Operations Strategy aimed at streamlining business operations across multiple UN Agencies. • Supervised UNDP Namibia's VGI Pilot Project, showcasing VGI's potential for renewable energy integration, and improving energy supply and mobility. • Guided the implementation and procurement process of the UN Namibia UN Disabilit...
Jun. 2008 -Jul. 2017
Ministry of Health and Social ServicesAccountant
Namibia, Windhoek• Managed all aspects of financial accounting, including accounts payable, accounts receivable, general ledger entries, and reconciliations. • Prepared monthly, quarterly, and annual financial statements in compliance with regulatory requirements and accounting standards. • Conducted financial analysis and provided insights to support decisionmaking processes and optimize financial performanc...
Nov. 2007 -Mar. 2008
Trustco Group Holdings LtdTelemarketer
• Maintained accurate records of calls, customer interactions, and sales activities in CRM systems or databases. • Collaborated with sales teams to follow up on leads, provide feedback, and coordinate sales efforts for optimal results. • Achieved or exceeded sales targets and quotas through consistent performance and effective sales techniques. • Participated in ongoing training and developme...