KenyaJob Purpose: Delivery of web/cloud-based solutions through identifying and contracting vendors with systems that can be tailored to improve and optimize Minet’s business operations. Projects and Achievements: Delivery of a contact center system that has helped in managing customer engagements through monitored calls and social media interactions. The system allows for ticketing, escalations, ...
Job Purpose: Growing the company’s market penetration by increasing the number of payment methods through integration with banks, card schemes, mobile money providers and aggregators in Africa. Projects and Achievements: I was in charge of the projects that increased the number of payment methods from 87 to 149, 40 across 9 new African markets as well as an additional 22 payment methods in ex...